One of the latest bookmakers to make it into the limelight is NetBet, who operate with a Maltese gaming license. They have increased their marketing efforts of late, which is why you’re probably seeing more of them than before. But while it seems like they have just been launched, they’ve actually been in operation since 2001.
NetBet have increased their reach over the last couple of years and after performing very well in the United Kingdom and France, they have since tried their best to spread across all of Europe. But is this a brand that deserves the sort of respect given to the likes of Bet365 and BetFair, or is it one that deserves to remain on the fringes, and one that will never make it into the big time?
As far as the bonuses on NetBet are concerned, you will get more on the casino side of things than you will on the sport betting side of things. The bonuses change all of the time, but the one in place at the time of writing is also the one that has made the most appearances. This bonus gives you as much as £50 as a 50% bonus on your first deposit. So, if you deposit £100, you will get £50 in free bets.
It’s reasonable, and the play-through rate is also respectable. You will need to risk your bonus cash several times over on specific odds, but it usually clears before you know it.
NetBet also offers regular bonuses for loyal players, including reload bonuses, cash-back bonuses and more. And even if you have signed up to the sports betting side of things, you can still get the bonuses offered by NetBet Casino and NetBet Poker.
We were very surprised to discover NetBet’s customer support. This was, without a doubt, better than any other support systems we have used. And we’re not just saying that. It’s rare to find a betting site with a Live Chat facility that is displayed in the open (and not hidden away or reserved purely to up-sell bonuses and get you to increase your deposit). And it doesn’t have a long queue either. On several occasions we contacted the support staff through here and each time we were put in touch with someone immediately and had our problem resolved straight away.
Away from customer support, withdrawals are fairly quickly and very easy. There are many options for depositing, but like many other sites, if you use a credit card to deposit, then you will need to use an alternative method to withdraw. Web wallets like PayPal and Skrill are also available, along with all of the other typical options.
In terms of its interface, its usability and all of the other basics, NetBet is average, maybe even a little better than average. If you use sites like Bet365 on a regular basis, then you may notice some frustrating differences at first, but over time these will barely even be noticeable.
We mentioned how much we love the customer support on NetBet. And of the many times we contacted them they were mostly very helpful. However, there was one time where they were not.
We were promised that if we tried something and it didn’t work, then they would release our bonus anyway, regardless of the rules. We tried a specific thing, it didn’t work and we got back in touch. We were put through to someone different (many times you’ll find that if you contact customer support on the same day, you’ll get the same person) who was not willing to ignore the rules and release the bonus, no matter what the first person had said.
So, while the customer support is solid most of the time, there are a few issues they need to iron out. We get the impression that they are trying to be too friendly, too accommodating and too helpful, which is fantastic, but only if that is consistent across the board.
NetBet can also be a little confusing. There is a lot going on, and this is normal for a modern betting site, but there are some issues that they have yet to resolve. For instance, we attempted to deposit some money to place a bet. But after depositing, the money was not there. We discovered that we had actually deposited it into a casino account and not to the sports account. Easy mistake to make and easy to fix or so you would assume.
The truth is that we were on the sport page at the time and that deposit should have not gone to the casino account. Also, there was no “transfer” option and we were left a little confused as a result. This was fixed quickly following a short Live Chat conversation, but it’s a fiddly, annoyance that shouldn’t have happened.
The site also has a tendency to log you out when you’ve only just logged in. This is an issue that is common for Chrome and Safari users and one that is even worse on sites like Ladbrokes, BetWay, TitanBet, PaddyPower and a few others. All of those sites are so difficult when you’re using a Mac and you’re using Chrome/Safari, which it’s often just not worth the time. NetBet is not that bad, but it could still make an effort to fix those issues.
All in all, this is a very solid site. If you’re anything like us, then you’ll take your gambling to several different sites in order to pickup several different bonuses. You’ll then find sites that you prefer, sites that offer more for your chosen markets. NetBet deserves to be in that cycle and is a great site to pickup an extra bonus and some extra promotions.
It also has some interesting markets on soccer, formula 1 and a few other sports, ones that you will find on the biggest sites (BetFair, Bet365) but will not find on many of the smaller ones. However, when it comes to cricket, there is nothing amazing here and you can find better options on bigger sites.
NetBet does have some decent extras as well, including a casino and a poker room, but this is to be expected on a modern betting site and it would be more noteworthy if those things didn’t exist.