Are they trustworthy?
Short answer: Yes
Equipped with a UKGC and a MGA license, Royal Panda is most certainly well regulated in the iGaming world. As it stands, the casino has never been sanctioned by the UKGC, which is saying a lot considering how notoriously strict the regulator is.
Beyond their licenses, Royal Panda promotes safe gambling, which is always commendable. To that end, they work with BeGambleAware.org and Gamstop.co.uk as well as Gamcare.org.uk. They provide information on how to detect problematic gambling behaviour and offer self-exclusion options. We also found that their advertising is less excessive than that of their competitors.
Additionally, the operator enjoys an unusually high rating on TrustPilot, where positive reviews go beyond one-liners and players from India appear to be particularly happy here.
The casino’s rating on AskGamblers is also more than decent and currently 39 out of 42 complaints have been marked as resolved.
Bonuses and promotions
Just as soon as you open up an account at Royal Panda, you receive 10 free spins on popular NetEnt slot Starburst. That’s a nice little offer to get you started.
Next you have the choice between a €20 free bet, if you’re a sportsbetting man or woman, or you claim a 100% match bonus and up to €100 for play at the casino. Whilst deposits made via Neteller, Skrill or paysafecard are not eligible to claim the promotion, there are plenty of other payment options to choose from, if you do want to get it.
As usual, the bonus cash you receive comes with wagering requirements, which are 35x the bonus in this case. That’s very reasonable.
The free bet, on the other hand, can be claimed after a first deposit of at least €20 and a stake of those €20 of odds 2.0 or higher. When you claim and use the free bet, the stake of the free bet is obviously not returned, only the winnings.
Royal Panda also offers a regular bonus of up to €150 on Friday and blackjack promotion on the first of every month. They also have new promotions on most of the time. You might get extra free spins on newly released slots or participate in tournaments to celebrate their 5th anniversary.
Alas, they are definitely lacking in the sports promotions department, where they could offer more free bets, accumulator boosts and more.
Odds and betting selection
Newer sportsbooks such as the one we find here often offer fewer markets to be on and not necessarily the most competitive odds. They’re still finding their footing and it is often also a question of which markets they cater to.
Royal Panda is heavily focussed on the UK market. Whilst Cricket is very popular here, it cannot match the popularity of football (or soccer, if you prefer). At the time of writing our review, Cricket was available with selections for International Twenty20 Matches, One Day International, One Day International – Women, Test Matches, ICC World Cup, ICC World Cup. Outright, ICC World Twenty20. Outright, Ashes Series. Outright. And those were available in the “World” category.
Cricket in India showed up with selections for the Premier League and Premier League. Outright. Additional markets were available for Australia, South Africa and United Kingdom.
Going through the selections, the options were sufficient. You can bet on Match Winner, To Win The Toss, Team of Top Batsman, Top Match Batsman, Man of the Match and a few other options that should satisfy most casual cricket punters.
Sure, the selections aren’t as vast as they are at many other much longer established sportsbooks, but when you bet here, you know you’re not betting at one of the big ones and should already be aware of the limited options.
Beyond cricket, Royal Panda’s sportsbook offers much to football fans, tennis, basketball and ice hockey punters as well as E-sports fans. The latter enjoys a good representation here in comparison to many other sports. Generally speaking, the majority of sports and markets is available here as well. Just keep in mind that you are likely to find fewer markets, fewer specialty bets and fractionally worse odds than elsewhere.
If you want to know more about the banking options at Royal Panda, you choose the drop-down menu below “Explore” and you can find a selection for “Payment methods”. That’s always handy to have and much appreciated.
You’ll find a long list of available deposit methods here. Whilst not all of them are available everywhere, you’ll find all methods that Royal Panda offers, no matter where you live. Of course, credit cards and eWallets such as Skrill or Neteller are popular options, but plenty of smaller or local options are available as well. Whether that’s ePro, ewire, AstroPay or MuchBetter. No matter where you live, you should find a suitable payment method here.
Additionally, you’ll find all pertinent information at a glance: transaction times, fees, minimum deposits and maximum deposits.
And one tab over, you’ll find all the same information about withdrawals: options, transaction times, fees, minimum and maximum withdrawals.
Whilst some of the withdrawal methods allow a maximum of €100,000 at once, Royal Panda imposes a maximum withdrawal limit of €50,000. Beyond that, there don’t seem to be further withdrawal limits, however.
Customer Support (3.5 out of 5)
The customer support at Royal Panda is friendly, competent and very engaging. Especially in forums you’ll find the team responding to just about every review or complaint that is left there. That’s commendable, particularly because the team makes efforts to address and resolve the complaints.
You can reach the team via live chat, email and phone. The number to call is in Malta, however, so international charges may apply. The good news is that Royal Panda has a call back service, which means you can leave your number and details about your query and they will call you bet as soon as possible.
Be aware, however, that the customer service team is only available between the hours of 09:00 and 00:30 CET, which is somewhat limited in our opinion. Many people play late at night, winding down after a long day. Any problems showing up at that time will have to wait to be resolved until the next morning. We hope that Royal Panda will extend their opening hours to 24/7 eventually.
Software (3 out of 5)
The Royal Panda website feels slightly dated nowadays. It is still a fairly modern site with black and red dominating. Navigation is intuitive enough, though not necessarily sleek. Again, you feel that Royal Panda’s homepage hasn’t been updated or upgraded since its launch.
It is, however, quite inviting and the charming Panda is a lovely host. Somehow, Royal Panda is a casino where you can almost feel at home. Some casinos or sportsbooks feel rather clinical and anonymous, which can’t be said of Royal Panda.
And the casino is neatly organized, making it easy to find your way around and all the information you could possibly need is usually just one click away.
The sportsbook usually lands on the live betting page, which is where Royal Panda seems to put particular focus. The pre-match markets are well-organized as well, though we found the site just a bit buggy here and there, with fold-out menus somehow disappearing or folding back without prompt.
The sportsbook can be a little confusing, but that’s true for most sportsbooks and once you’ve gotten your bearings, you’ll find your way around easily enough.
Further aspects of Royal Panda
Well, Royal Panda is first and foremost an online casino. And they’re a pretty good little casino. They offer a great range of awesome games, mostly slots, of course, and a decent selection of table games as well. Whilst the casino doesn’t boast the same number of game providers or games that some others have, their selection is excellent, and you won’t find much missing here.
Their live casino also manages to impress. It offers a greater selection of games than many other online casinos, which makes this a good address for fans of live dealer games.
Royal Panda also offers a loyalty scheme. Here you can earn loyalty points according to your wagering. Placing bets at the sportsbook will also earn you loyalty points. You get 1 point for €10 wagered.
The points can later be exchanged for various goodies, which include merchandise, free spins or even free bets.
Summary – A decent sportsbook, a better casino
Royal Panda remains first and foremost an online casino. That is quite apparent when you visit the operator. But they are a decent bookmaker as well. They are not as well known as a bookmaker as they are as a casino, of course.
We can recommend Royal Panda primarily to fans of online casino who also like to place the occasional sportsbet. They have good offers, a good range of markets and most of what you expect to find at an online casino or bookmaker. They’re not outstanding and likely never will be. But for some they can be just the right address for some casual gambling, no matter which kind you prefer.