One look at the Winner reviews on Facebook or on a review site like Trust Pilot will tell you that the reviewing public is not exactly happy with this site. In fact, there are many saying that Winner is a scam, set up just to steal your money and run. That’s a little oversimplified and it’s simply not true. After all, this is a fully licensed and regulated site, and they have no access to any of your financial details. However, they have had some problems, and all of these relate to a £20 bonus that they offered.
This bonus suggested that you could claim £20 just by signing up. It was launched on the back of a huge advertising campaign, and one that drew hundreds of thousands of new players to the site. Considering it had only recently launched and that it was getting a fraction of this amount of traffic prior to that advertising drive, the influx came as quite a surprise to Winner. Their system overloaded, players struggled to get access, bonuses were lost.
If 100,000 players join a site and just 300 or so have a problem, the law of Sod states that those 300 will be the ones leaving angry reviews. After all, a simple working sports books is to be expected, and it’s certainly not something worth leaving a review for. But a sports book that offers you something and doesn’t follow through? That’s worth a complaint.
So, Winner set in motion their own demise. They took a big hit, but there were still plenty of customers who didn’t have issues, and following more promotional schemes, and a new bonus, they have eliminated the rush of bad reviews and are back on course again.
One of the best things about Winner is the bonus it offers. This is no longer a simple £20 that you can get as soon as you signup. Instead, it is a 100% matched deposit bonus that goes up to £200. This sounds more beneficial to the player and it is, but it is also better for the sports book. It brings in more serious players, and more importantly it doesn’t crash and all but destroy their system.
In the early days Winner didn’t have the best customer support, simply because they were overrun. These days, however, they have a little more time. They have grown along with their member base and they have remained professional and helpful. They are very quick to respond to any issues you might have and they can also be reached on everything from Facebook and Twitter, to email and Live Chat. Social media is probably the best way, but they are still getting over the backlash, so be prepared.
Winner also has a nice selection in many areas. The big sport markets are not the best here. You’ll find more betting markets on soccer, rugby and eSports on bigger and more popular sports books, but Winner’s selection on sports like cricket, darts, snooker, pool and others is fantastic. Their choice of cricket bets covers everything from big and small tournament outrights, to match-bets, inning bets, over bets, totals and a great deal more.
Winner has yet to grow into a site that also offers a wealth of other betting options, such as a Live Dealer, poker room and so on, but that will no doubt come in the future.
The main issue with Winner is that wherever you go, it is hard to shake the feeling that this is a dodgy site. That’s because the reviews generated a couple of years ago, following the problems we mentioned above, are terrible. If you look at more recent reviews you’ll get a better idea of what this site is about, but it’s still a worry.
There are few other cons with Winner. We’re not big fans of the layout, but that is a matter of opinion and it’s an area in which we are usually very picky. We also think that they could offer a few more options on soccer markets. The main ones are covered and if you’re not into the more obscure bets, such as Goals/Corners/Cards and Score/First Goalscorer combinations, as well as stodgily high Corner, Goal and Card totals, then this will not affect you. They do cover all major events and games, so that’s certainly not an issue, we just like the betting options on a single game to be dozes of pages long.
On occasion, Winner haven’t had the best customer support on social media. But this seems to be a common thread. It doesn’t matter who you give that job to, if they spend all of their day dealing with abusive complaints, then eventually they’ll lose their professionalism a bit. This relates to just a couple of isolated incidents, nothing serious and nothing they didn’t stamp out immediately. In fact, reading some of these conversations is actually amusing.